We’re Hiring! Title: Director of Service Delivery / Operations Consultant for a la carte solutions!

 

Director of Service Delivery / Operations

As our Director of Service Delivery / Operations, you will effectively direct companywide operations within a la carte solutions’ small business environment to align with company structure, direction, and business strategy. This will include utilizing your prior experience to lead the Service Delivery Team and continuously improve productivity, efficiency and communication.

Responsibilities:

  • Works closely with the President/CEO and management team in setting companywide structure, direction and business strategy appropriate to our corporate culture and small business environment
  • Develops, implements and manages strategic plans for efficient operations in various departments, with continuous quality improvement
  • Facilitates coordination and communication among departments and support functions
  • Directly supervises Service Delivery Team, including responsibility for recruiting, hiring, training, performance management, counseling decisions and termination.

Requirements:

  • Bachelor’s Degree and 7 years’ experience in organizational effectiveness, operations management, principles and practices of business management, human resources, project management
  • Experience working remotely and managing teams with flexible schedules and remote work arrangements.

Skills and Abilities:

  • Analytical—Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures
  • Business Acumen—Understands company culture and business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals
  • Change Management—Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results
  • Excellent Communication—Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
  • Ethics—Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values
  • Visionary Leadership—Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates
  • Management/Mentorship – Displays a love for teaching, sharing and mentoring for the betterment of others

What Does Success Look Like in this Role?

  • Clearly communicated expectations between and among internal team, clients, management team and President
  • The Following Expectations: are set with the Service Team
    • Honor our core values (Honesty, Flexibility, Continuous Improvement, Bring your best, be real, be humble)
    • Always strive to deliver a la c.a.r.t.e. quality work every time, everyday;
    • Maintain the highest quality standards in hiring and service delivery
    • Ensure constant and excellent communication, defined as open, honest and timely
  • There should never be any surprises
  • Open, honest, timely feedback to service team
  • Established and documented processes and procedures
  • Service Delivery team is trained on all processes and procedures
  • Full transparency in client/project status (so everyone can tell what it going on now, what’s been done, what is being worked on now, and what is going to be worked on next and when)
  • Service Delivery Team feels supported, heard, cared about, and empowered
  • Service Delivery Team works as a team, both internally amongst each other and externally with clients
  • Service Delivery Team gets training on latest tools, software available to improve quality of service delivery to clients, as well as gain productivity and efficiency on engagements
  • Regular one on one meetings with consultants; monthly all hands staff meeting
  • Creation of processes and procedures (i.e. Recruiting, Onboarding Clients / Service Team Staff, etc.)
  • Determine areas for improvement; provide training as necessary
  • Projects and engagements stay within budget or better
  • Assist with estimates and pricing to clients
  • Excellence in Recruiting / Hiring (attracting best in class talent, and retaining them)
  • Performance management

Compensation is DOE. Please send inquiries/resumes to us at careers@alacarte-solutions.com

Share Button
Sign Up To Receive More Best Practices

Comments are closed.